Mahalo for visiting SANRI Apparel Shop! We’re here to answer all your questions about our Hawaiian treasures, shipping policies, and more. Below you’ll find answers to our most commonly asked questions to help make your shopping experience as smooth as the ocean breeze.
About Our Products
What types of products do you offer?
We specialize in bringing the spirit of Hawaii to you through our carefully curated collections including:
- Premium Hawaiian coffee (100% Kauai and 100% Kona)
- Aloha apparel and athleisure wear
- Beach essentials and accessories
- Hawaiian jewelry and gift baskets
- Children’s items and home decor
Are your products authentic Hawaiian goods?
Absolutely! We take pride in offering genuine Hawaiian products, especially our 100% Kona and Kauai coffees which are sourced directly from Hawaiian growers. Our apparel and accessories are designed with authentic aloha spirit.
Do you offer gift wrapping or special packaging?
Yes! Our Aloha Gift Baskets come beautifully arranged, and many of our individual items can be gift-wrapped upon request. Just leave us a note at checkout and we’ll add that special touch of aloha to your gift.
Shipping & Delivery
Where do you ship?
We ship worldwide to tropical souls everywhere! (Excluding some remote areas in Asia and other locations – please email us at [email protected] if you have questions about your specific location.)
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping on orders $50+ via EMS (15-25 business days after shipping)
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information so you can follow your package’s journey from our tropical warehouse to your home. Think of it as watching the waves bring your treasures to shore!
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to place an order?
No account is required to place an order, but creating one will allow you to:
- Track your order history
- Save your shipping information for faster checkout
- Receive exclusive offers and updates
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in their original packaging with tags attached. Please contact our customer ohana at [email protected] to initiate a return.
Can I exchange an item for a different size or color?
Yes! We’re happy to help with exchanges within 15 days of delivery, provided the item is unused and in its original condition. Please email us at [email protected] to arrange an exchange.
What if my item arrives damaged?
Aloha no! We’re so sorry if your island treasure didn’t arrive in perfect condition. Please contact us immediately at [email protected] with photos of the damaged item and packaging, and we’ll make it right with a replacement or refund.
Contact Us
How can I reach your customer service team?
Our customer ohana is always here to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 2100 Oral Lake Road, Cincinnati, US 45255
Mahalo for choosing SANRI Apparel Shop to bring the spirit of Hawaii into your life. If you don’t see your question answered here, please don’t hesitate to reach out – we’re honored to share our aloha with you!