Aloha! At SANRI Apparel Shop, we want you to be completely satisfied with your purchase of authentic Hawaiian products. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, items must be:

  • In their original condition
  • Unused and unworn (for apparel and accessories)
  • In the original packaging with all tags attached

Note: Due to hygiene reasons, the following products from our menu are non-returnable unless defective:

  • 100% Kauai Coffee
  • 100% Kona Coffee
  • After Sun products
  • Candies

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item: Securely pack the item(s) in the original packaging if possible. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail your return to the address provided in your RMA email. We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Aloha SANRI Apparel Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to Return:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for Return/Exchange: [Please specify]

For exchanges, please specify:
Desired Exchange Item(s):
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Please let me know the next steps. Thank you!

Mahalo,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable, except in cases of our error or defective items
  • For exchanges, we’ll process your new order once we receive the returned item(s)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service to ensure your return reaches us safely.

Damaged or Defective Items

If you receive a damaged or defective item from our collections (such as Aloha Jewelry, Aloha ‘Aina Collection, or Bungalow Glow products), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For our international customers (excluding certain Asian and remote regions), please note:

  • You’re responsible for any customs fees or duties associated with the return
  • We cannot refund original shipping costs for international orders
  • Return shipping times may vary depending on your location

Mahalo for shopping with SANRI Apparel Shop! If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].

With aloha,
The SANRI Apparel Shop Team